vivid seats complaints
If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Desired outcome: One arrived by mail with a "Lot 16" other was delivered electronically. From A to Z, Vivid Seats customer service is fantastic. Thank you, you have successfully subscribed to our newsletter! Desired outcome: GAME WAS NEXT WEEK. They take your money, and you have no valid tickets. We would love to review your order again to see if there's anything we can do to make this right for you. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Called customer service and she said we have to fill out a form and wait. I then twitted Customer Service and again advised these were upgrade. One can only hope these ticket monopolies will be better regulated in the near future. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We appreciate you bringing this matter to our attention and will be following up with you again soon. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. We understand how this may be upsetting for you. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. We would like to look further into this for you. The total price was $1405.95. I would like to warm people to avoid buying tickets through Vivid Seats. We also ensure all reviews are published without moderation. I was terrified that I would not receive my tickets. They refused to issue a refund as they said the tickets were sent via email. It is never our intention to make our fans feel this way. Definitely recommend. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Providing an exceptional buying experience is something we want all of our fans to experience. The. To sell tickets, they must meet Vivid Seats requirements. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Just go through Ticketmaster or the event website directly. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Ive only purchased tickets from this site twice. and then vice versa on the inventory thing. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats is as legit as ticketing sites come. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. They refunded, but I am out 2 nights for the hotel. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I thought maybe that was the seller. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. First time using Vivid Seats to get tickets. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Never again. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. After all, I selected that I wanted "2" tickets not "1". The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I tried not to trip thinking I could sell them forward. It offers a 100%. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. How do I know I can trust these reviews about Vivid Seats? On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. A. Amalia G. Today. I wish you didn't exist. I purchased tickets well in advance and the tickets weren't cheap. 1st time user. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. But, what I'm reviewing . Barbara, who is my agent, was absolutely the best that you could have. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Is Vivid Seats Legit? Review, Comparison & Alternatives Ong please do not use this businessshadey as a summer afternoon under a big oak tree. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. 5.5 Total Score. Your trust is important to us. Chicago, IL 60606-0606. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. With the plethora of ticket resell sites, this is one to avoid. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Mark, your concerns are absolutely matter to us and we certainly value your feedback. I just want the Tickets I spent over 2 thousand of my hard earned money on. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. FAQ. The request was put. Contact Us About The Company Profile For Vivid Seats LLC. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid seats are scammers. Sign up to receive our free weekly newsletter. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I called 2 seconds after I saw the $960 total. No. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Copyright 2022 Consumers Unified LLC. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. They refuse to give refunds for anything. Please Refund at least $1000. Report as inappropriate. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I asked to speak to the manager, told me there was no one above him. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Should I buy tickets on Vivid Seats? How it works, fees, rewards Wed, 11 May, 2022 at 5:09 PM. They are aware of this issue. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. I would never have the paid this amount of money for average seats. Melinda, your concerns are absolutely valuable and matter to us. How do I determine the seat numbers for a ticket listing? If there is more I will do that as well lost time and money. Looking for the best way to buy and sell mobile tickets? Vivid refused a refund! Worst ticket platform that gives two sh*ts about their customers. The 21st was spent on the phone trying to aquire our tickets. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I paid $322.17 for 3 seats. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Vivid Seats - Fraudulent agreement / promises made for a full refund I never will again. Was not able to get in with those tickets I paid for. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. My credit card was charged $328.30 that day. Thank you. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). ColPhorbin 1 yr. ago Avoid purchasing thru Vivid at all cost. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I don't expect they are willing to give an apology. She knew exactly what I needed and arranged to have it. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Making sure our fans are able to attend their desired event through us is our top priority. Save. Vivid Seats goal is to safely and securely connect customers with event tickets. Takes no accountability for a time glitch that had us go to a show at the wrong time. I purchased tickets for the New Edition concert through Vivid Seats. Absolutely disgusting. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. We appreciate your patience. Vivid Seats' email and phones were not responding to many numerous requests. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Got us a great deal on our tickets love this company. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Ticket Listing Information 9. On 02/16/2023, I bought two concert tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. New customers can take advantage of this exclusive discount offer! We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I complained and they advised these were upgrade tickets and no refund would be issued. Ticket resale limitations; prohibition; exception. Vivid Tickets Loses Top Rating From Better Business Bureau After Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard 2. bradsaid 1 yr. ago. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets?